Managing your Merchant IDs (MIDs) is a critical part of your program's success, but let’s be honest –  the manual effort involved in onboarding, off-boarding, and reassigning them has historically been a friction point.

We’ve heard your feedback loud and clear. You need more agility, better visibility, and less administrative back-and-forth.

Today, we are thrilled to announce the launch of our new MID-Management API and a significantly enhanced Fidel Dashboard. These tools are designed to replace manual support tickets with direct control, dramatically reducing your operational overhead.

What’s New for You?

Whether you are a developer looking to automate workflows or an operations manager looking for quick visibility, we have upgraded the experience to suit your needs.

1. For API-First Teams: Complete Automation

We have released new endpoints that allow you to automate the entire MID lifecycle programmatically. No more manual tickets, just code.

• Get the Full Picture: Use the List All MIDs endpoint to instantly retrieve a complete view of every MID currently onboarded to your programs.
• Manage the Lifecycle: Use the new Create MID-requests endpoint to onboard, off-board, or reassign MIDs seamlessly within your own application logic.

Read the Full Developer Documentation

2. For Dashboard Users: A New Self-Service Module

If you prefer a visual interface, the Fidel Dashboard has received a major upgrade. The new self-service module puts the power in your hands.

• Total Visibility: View all MIDs by card scheme for your program. You can now easily filter by location and card network to find exactly what you are looking for.
• Instant Action: Need to off-board or reassign a location? Submit requests directly through the UI with a few clicks.
• Transparent Status Tracking: Track the real-time status of your requests and receive clear, specific reasons if a request fails, allowing you to fix it fast.

 Log in to the Fidel Dashboard to see it now

Master the New Workflow

We know that adopting new tools takes time, so we’ve made it easy to get started.

We have prepared a comprehensive guide, complete with video demos that walk you through every step of the new process, from viewing your list to submitting your first request.

See How It Works

Streamlining Your Experience

An Important Update to Our Process

To ensure you get the fastest results, these new self-service tools will now replace our previous manual support process.

Going forward, all requests for MID onboarding, off-boarding, and reassignments should be managed directly through the new API or your Dashboard

Why is this better?

• Efficiency: Skip the email drafting. Submit requests instantly via API or Dashboard.
• Transparency: No more guessing. See the exact status of every request, including specific reasons if a submission fails.
• Accuracy: Automated validation checks your inputs before submission, reducing human error.

Ready to get started?

The tools are live and ready for you today 🚀

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